If you are not entirely satisfied with your purchase, we’re here to help. Please review our refund policy below.
You have 7 calendar days to return an item from the date you received it.
To be eligible for a return, your item must be unused and in the same condition that you received it. Your item must be in the original packaging.
Your item needs to have the receipt or proof of purchase.
Once we receive your item, we will inspect it and notify you that we have received your returned item. We will immediately notify you of the status of your refund after inspecting the item.
If your return is approved, we will initiate a refund to your original method of payment. You will receive the credit within a certain amount of days, depending on your card issuer’s policies.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Certain items are non-refundable, including:
Perishable goods (e.g., food, flowers)
Personal care items (e.g., undergarments)
Customized products
Gift cards
If you received a defective or damaged item, please contact us at contact@alveexpress.com to arrange for an exchange. We will cover the shipping costs for the exchange in such cases.
If you have any questions on how to return your item to us, please contact us at contact@alveexpress.com.
